| Winnersplayground
casinoaccountfaq
1. Q: How does it work?
A: First, open an account with us by downloading the free casino software located on our home page. Once downloaded, the Winners' Playground Online Casino logo will appear on your desktop. Click on our logo and enter the casino! You have the option of playing for fun, or wagering real money. If you have any problems downloading the Winners' Playground software, please e-mail support@winnersplayground.com.
You may make deposits to your account by going to the Bank section of the casino.
2. Q: I'm not sure if I already have an account at Winners' Playground.
A. Send an email to support@winnersplayground.com and include your personal details. Our 24hr Support team will check our system to see if you already have an account or not, and will let you know. Since all winnings will be void if you open more than one account per person, household or physical location, it is very important to check with us BEFORE opening a new account if you are unsure. Absolutely no exceptions will be made to this rule even if we have received a fax back form from you.
3. Q: I downloaded the casino software using Netscape 6, but it doesn't work.
A. If you are using Netscape 6, you need to use the 'Save as' option instead of the 'Open' option from this location when you download the casino software. If you already downloaded the software, and it is saved as a .dll file, you can simply rename the file as an .exe filename extension, and it should then begin working properly.
4. Q: What is a 'Fax Back Form', and where can I request one?
A: 'Fax Back Form' is a way for Winners' Playground Casino to verify the personal and banking information on your account. By filling out and returning the form, Winners' Playground will be able to ensure smooth operation of you account, and allow players to play for money from countries that had previously been blocked. The form can be requested from support@winnersplayground.com
5. Q: I try to create an account and it tells me that the account already exists?
A: The message you are getting from the casino system claiming that the account
already exists means that the account name you've chosen is already in use by another player. You need to either modify it by adding numbers or choosing a less common name.
6. Q: Why do I keep getting an Invalid Password message?
A: If you have just been disconnected from the software or didn't exit properly, the system may still have you marked as logged in. Please wait around 15 minutes for the automatic disconnection and then you'll be able to connect. You may also be entering the wrong password. Remember the account name and password are case sensitive; so make sure that you are entering them in correctly.
If you forgot your password, click here.
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